How do I place my order in person, over the phone or ask a question?
Please call at our customer service phone number (708)502-1937(M-F, 11am-3pm central time, USA), or TEXT us at the same number 24/7!
If you get our voicemail during that time we are on the phone with other customers. In that event, or if you call after business hours PLEASE leave a message, speaking your name and phone number slowly. We will return you call before the end of the following business day. Another option is you can email us 24/7 and we will answer your email no later than the end of the following business day. It our mission to provide you with prompt, helpful customer service.
How do the sizes work for your tailored Historica Clothiers line?
XS: chest 34”, waist 26 =1/2”, hips 36 1/2”
S: chest 36”, waist 28 1/2, hips 38 1/2”
M: chest 38 1/2”, waist 31”, hips 41”
L: chest 41 1/2”, waist 34”, hips 44”
XL: chest 45 1/2”, waist 38”, hips 48”
XXL: chest 49 1/2”, waist 43”, hips 52”
S: neck 14 1/2”, chest 36”, waist 30”, sleeve 34”
M: neck 15 1/2”, chest 40”, waist 34”, sleeve 34 1/2”
L: neck 16 1/2”, chest 44”, waist 38”, sleeve 34 1/2”
XL: neck 17 1/2”, chest 48”, waist 42”, sleeve 36 1/2”
XXL: neck 18 1/2”, chest 52”, waist 46”, sleeve 37 ½”
How long will it take me to get my order?
We ship all in stock items within 3-5 days of when an order is placed. The only exception to this is when we are away a one of the longer events and it that case there will be a notice on the front page of our webpage. If you need expedited shipping or your order to arrive by a specific date please contact us before you place your order at: customer service email or call or text at (708)502-1937 so we can be sure that we get your order to you in time for your special event.
Please note: because we process your order so quickly after we receive it, any order for in-stock items that is cancelled after it has been placed is subject to our 25% restocking fee. Any orders for items that are made as they are ordered we do not allow order cancellations. See more below about order changes.
What forms of payment do you accept?
Our online secure shopping cart takes all major credits cards. We also accept Paypal or Check/ Money Orders. If you wish to pay by check please see below.
I want place an order but do not want to use a credit card – I want to pay by check or money order – how do I do this?
To pay by check/ money order please select this option from our online shopping cart during checkout. We will reply with an order confirmation email, including order total and instructions about where to send payment. All checks must be received within 14 business days of placing your order, or the order will be cancelled. Items will be shipped as soon as we receive payment.
What is your return policy?
In the case of in-stock items(please see exceptions)we accept returns and exchanges within 30 days of the date you receive your order. Only products with tags attached, in packaging, folded, laced or buttoned and in new condition can be exchanged or returned for a refund within 30 days. Please return the products well packed and send them to us via a trackable shipping method. In the case of returns there will be a 25% restocking fee. For exchanges you will only be charged for additional shipping costs. In the case of an exchanges please contact us at customer service email or call or text at (708)502-1937 so that we can confirm that we have the item you desire is in stock. Please send returned items to us at:
27 S. May Street
Aurora, IL 60506
…and include a note with your original order number (please note we cannot process returns without this information), if you are exchanging an item, what you would like in exchange, your personal information including email and phone number and in the case of exchanges a check in amount we quote you to cover the return shipping. See this table for return shipping charges. Please note the charges are based on the amount of the item(s) being exchanged.
Please note: because we process your order so quickly after we receive it, any order cancelled after it has been placed is subject to our 25% restocking fee.
- Custom pieces, customized items and made-to-order items(which include tshirts, leggings and all over print styles as well as our tailored line of clothings and home textiles) ARE NOT eligible for return or exchange.
- Rush orders, orders over $800, and made to order items are not eligible for return.
- All digital Historica Clothiers and Freelance Academy Press and Swordplay Online products, including patterns, are FINAL SALE and not eligible for discounts or refunds.
- If you have any questions about the return, exchange or cancellation policy on particular styles please contact us BEFORE you place your order. Call (11am -3 pm, M-F Central time) or TEXT us anytime at our customer service number 708-502-1937 or email us at firstname.lastname@example.org.
Can I change or cancel my order?
Made to order styles:
Please note: many of our styles, like our tailored clothing line, tshirts, leggings, and home textiles are printed and stitched when they are ordered and are not kept in stock. We have evolved a very efficient and streamlined production process so that we can get your order to you as fast as possible. As a result, for items that are made-to-order, your order goes into production very quickly after you place it so we do not accept order cancellations.
Also, because these items are not stocked, but made as you order them, we do not accept returns or exchanges. We will gladly replace any defective items.
Because we process your order so quickly after we receive it, any order for in-stock styles that is cancelled after it has been placed is subject to our 25% restocking fee.
If you have any questions about the return, exchange or cancellation policy on particular styles please contact us BEFORE you place your order. Call (11am -3 pm, M-F Central time) or TEXT us anytime at our customer service number 708-502-1937 or email us at email@example.com.
How much will it cost to ship my order?
Shipping is determined by the amount of your order, where your order is shipped to and what shipping method you choose. You can find a chart of shipping fees here. A note about P.O. boxes – Federal Express will not deliver to P.O. boxes, so if your address uses a P.O. box please do not choose Fed Ex as your shipping method as we will have to ship your order via USPS Priority Mail.
Where is your Size Chart?
Each style on our site has its own size chart listed on that individual style’s page, to view click the ‘About’ tab. Please note, we have our own sizing so please go by the inches given for each size and style, not just the size name.
Can I pay extra to rush my order?
Items that are on back order, made to order or custom can take several weeks to complete. If you need your order sooner you can pay a rush charge(starting at $50 and calculated by the size and complexity of your order) to get your items to you as soon as possible, usually within 1-2 weeks. Rush orders are only available as our schedule permits. Printed items, such as T-shirts and Leggings cannot be rush orders. Contact customer service with questions regarding any rush order.
Can I pay for my order in installments?
We offer you the option of a payment plan for orders totaling $300 or more. The payment plan consists of prearranged monthly installments. We will work with you to determine a monthly payment amount that works for you. Then we will send a paypal invoice each month, along with a statement of your total paid and balance owed. Any shipping fees will be added to the final payment. Once the total is paid off we send you your new clothes! Details:
If you would like to take advantage of our payment plan please contact us at email, call us at (708)502-1937(M-F 11am-3pm, central time) or text us anytime at (708)502-1937. Here are all the plan specifics:
-There is absolutely *no* charge for the service
-The plan applies to orders totaling $300 or more
-Please note if for some reason the fabric you chose becomes unavailable we will replace it with an equivalent material
-All items purchased on installments must be paid for via Paypal
-The minimum monthly installment is $50
-You may pay off your balance at any time and we will send you your new clothes right away!
-All items must be paid for in full within six months of the first payment invoice
-All payments are final and non-refundable but if you choose you may apply the balance of your account at any given time to a different item(s) with a 25% restocking fee for any changes to the order
-You may contact us at anytime during your payment plan to confirm your current balance
Privacy and Security:
We have the utmost respect for your privacy and the security of your information. We know that when you choose to shop with us you are giving us your trust and we work hard to live up to that. Your personal data will only be used to support your shopping experience at Revival Clothing, to manage access to your account and otherwise serve you in your shopping experience.
Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal Information, you acknowledge that; there are security and privacy limitations of the internet which are beyond our control, the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed. If you still have concerns about ordering electronically, feel free to call 708-502-5907, M-F 9am-5pm central time to place your order over the phone. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.
Our Email List:
We offer those who sign-up for our email list tidbits on historical happenings and fashion, exclusive offers, reminders about events you can find us at, advanced notice of sales, new styles, and other news. Email addresses collected at our website are used internally. If you would like to unsubscribe from our email list, contact us (firstname.lastname@example.org). We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.
We may periodically update this privacy and security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. Feel free to contact us with any questions about our Privacy & Security Policy.
call M-F 11am-3pm, central time or TEXT anytime!
27 S. May Street
Aurora, Illinois 60506
Attn: Customer Service